Support
We're here to help
We typically respond within 24-48 hours. For faster help, please include your registered mobile number or email, the order ID (if related to a booking), and a short description of the issue.
Frequently asked questions
How do I book a service?
Open the Fixxer app, choose a category from the home screen, select a service, pick a convenient time slot, and confirm your booking. You can pay securely through the app once the booking is placed.
How do I cancel or reschedule a booking?
Go to Orders in the app, select the booking you want to change, and choose Cancel or Reschedule. Cancellation policies may vary by service and timing - check the order details screen for specifics.
My payment was deducted but the booking wasn't confirmed. What do I do?
This is uncommon, but if it happens, contact us at support@fixxer.app with your order ID and payment reference so we can investigate and resolve it, including a refund if needed.
How do I become a service provider on Fixxer?
Download the Fixxer Provider app, complete the registration and verification process, and once approved you can start receiving job requests in your service area.
How do I delete my account?
You can request account deletion from within the app under Account settings, or by emailing support@fixxer.app from your registered email address.
Other ways to reach us
- Privacy questions: Privacy Policy or privacy@fixxer.app
- General support: support@fixxer.app