Privacy Policy
Last updated: July 11, 2026
This Privacy Policy explains how Fixxer ("Fixxer", "we", "us", or "our") collects, uses, shares, and protects information when you use the Fixxer client app, the Fixxer provider app, or the Fixxer website (together, the "Services"). Fixxer connects customers who need home and handyman services with independent service providers.
By creating an account or using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.
1. Information we collect
Account information. When you register, we collect your name, email address, phone number, and password. If you sign in with Google, Facebook, or Apple, we receive your name, email address, and profile photo from that provider.
Profile and service information. Profile photo, saved addresses, service preferences, and (for providers) skills, service categories, and identity/verification documents you choose to upload.
Location information. With your permission, we collect precise or approximate location data to help you set a service address, find nearby providers, and let providers navigate to a job. You can disable location access in your device settings, though this may limit some features.
Booking and order information. Services booked, job details, schedules, cancellation reasons, ratings and reviews, and messages exchanged through in-app chat between clients and providers.
Payment information. When you pay for a service, payment is processed by third-party payment providers (such as Stripe, PayPal, Razorpay, Paystack, Flutterwave, or Authorize.Net, depending on your region). We do not store your full card number, CVV, or bank credentials on our servers - those are handled directly by the payment provider under its own privacy policy and PCI-compliance obligations. We retain transaction records (amount, date, status) needed for order history, receipts, and refunds.
Photos and attachments. Images you choose to upload, such as a profile photo, a photo describing a job, or a file shared in chat.
Device and usage information. Device type and operating system, app version, a push-notification token, IP address, and general usage data (such as which screens you visit) used to operate and improve the Services.
Notifications. We use Firebase Cloud Messaging to deliver push notifications (for example, order updates, chat messages, and offers). This requires sharing a device token with Google/Firebase; see Section 4.
2. How we use information
- Create and manage your account, and verify your identity.
- Match clients with service providers and facilitate bookings.
- Process payments, refunds, and payouts.
- Enable in-app chat between clients and providers.
- Send booking, payment, chat, and promotional notifications (you can manage promotional notifications in-app or at the device level).
- Provide customer support and respond to support tickets.
- Maintain the security of the Services, prevent fraud, and enforce our terms.
- Analyze usage to maintain, troubleshoot, and improve the Services.
3. How we share information
We do not sell your personal information. We share information only as follows:
- Between clients and providers - for example, a provider you book can see your service address, contact details relevant to the job, and any details or photos you share about the job; a client can see a provider's name, profile photo, rating, and service details.
- With payment processors - to complete a transaction, as described above.
- With service providers we use to run the app - such as Firebase/Google (push notifications) and Pusher (real-time chat infrastructure) - who process data on our behalf and are not permitted to use it for their own purposes.
- For legal reasons - if required to comply with a legal obligation, protect the rights and safety of Fixxer, our users, or the public, or investigate fraud or abuse.
- With your consent - for any other purpose disclosed to you at the time of collection.
4. Third-party services
The Services rely on the following categories of third-party providers, each governed by their own privacy policy:
| Purpose | Examples |
|---|---|
| Push notifications | Firebase Cloud Messaging (Google) |
| Real-time chat | Pusher |
| Payments | Stripe, PayPal, Razorpay, Paystack, Flutterwave, Authorize.Net, and similar payment gateways, depending on your region |
| Sign-in | Google Sign-In, Sign in with Apple, Facebook Login |
| Maps and location | Google Maps |
5. Data retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations (such as tax and payment records), resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law (for example, financial transaction records).
6. Your rights and choices
- Access and update. You can view and update most account information directly in the app under your profile settings.
- Delete your account. You can request account deletion from within the app (Account settings) or by contacting us at the email below.
- Location and notifications. You can disable location access and push notifications at any time in your device settings.
- Marketing communications. You can opt out of promotional notifications and emails while continuing to receive service-related messages needed to operate your account.
Depending on where you live, you may have additional rights under applicable law (such as the right to request a copy of your data or object to certain processing). Contact us to exercise these rights.
7. Children's privacy
The Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app or by other reasonable means before the change takes effect. The "Last updated" date above reflects the most recent version.
10. Contact us
If you have questions about this Privacy Policy or your personal information, contact us at: